Shipping & Returns

We currently ship within Europe, the United Kingdom, and the United States. For shipping requests outside these regions, please contact us directly prior to placing an order so that we can advise on availability, shipping options, and delivery arrangements. All orders are carefully packaged and dispatched from The Netherlands.

Customer arranged shipping

Clients may also arrange their own courier, transport company, or collection service. If you wish to do so, please contact us prior to placing your order to discuss necessary arrangements. Please note that once an item has been collected by a customer-arranged courier or transport provider, responsibility and liability for the shipment transfer to the buyer. Items will not be released for delivery or collection until full payment has been received and processed.

High-Value works

Certain artworks and high-value pieces are available with shipping arranged on request only. Due to the nature, scale, value, or fragility of these works, shipping quotations are handled individually. If a work is marked “Shipping on Request,” please contact us directly for a custom shipping quotation and delivery arrangement.

Shipping Methods

Smaller design objects and collectible items are shipped with tracking and signature upon delivery.

Shipping costs are calculated at checkout based on the destination and the type of object purchased.

Processing Time

Processing times vary depending on the item and will be indicated on the relevant product page. Certain objects may require additional preparation, packaging, or handling prior to shipment. Once your order has been dispatched, you will receive a confirmation email with tracking information.

International Orders

International customers may be subject to import duties, taxes, or customs fees determined by the destination country. These charges are the responsibility of the recipient.

Delivery times may vary depending on customs procedures and local carriers.

Delivery & Insurance

All shipments are carefully packed to ensure safe transport. If your order arrives damaged, please contact us within 48 hours of delivery and retain all original packaging materials so that a claim can be initiated with the carrier if necessary.

All sales are final. However, if you encounter any issues with your order, please feel free to contact us.

Contact

For any shipping-related questions, special delivery requests, or custom arrangements, please contact:

info@olexandragalerie.com

Privacy Policy

Welcome to Olexandra Galerie. We are committed to protecting your privacy and ensuring that your personal information is handled with care and discretion. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services, including the acquisition of objects.

If you have any questions or comments about this privacy policy please contact us via info@olexandragalerie.com

By accessing or using this website, you agree to the terms of this Privacy Policy. If you do not agree, we kindly ask that you refrain from using the site.

1. WHAT INFORMATION WILL OLEXANDRA GALERIE COLLECT ABOUT YOU?

We may collect personal information from you in a variety of ways, including when you visit our website, create an account, make a purchase, or contact us. The types of information we collect include:

• Personal Information: Your name, email, address, and any information you choose to provide when contacting us or subscribing to our mailing list.
• Payment Information: If purchases are made through the website, we may collect billing details and transaction-related information necessary to complete a purchase. 
• Technical Information: Information about your device, browser, IP address, operating system, and other technical information when you use our website.
• Usage Information: Information about how you use our website, such as pages viewed, time spent on our website, and other similar data.

2. HOW WE USE THE INFORMATION WE COLLECT ABOUT YOU 

We use the information we collect for the following purposes:

• To process your orders and provide you with products and services.
• To communicate with you about your orders, customer service requests, and other inquiries.
• To send you marketing communications, such as newsletters and promotional offers, if you have opted in to receive them.
• To improve our website, products, and services.
• To analyze usage patterns and trends to enhance your experience on our Site.
• To comply with legal obligations and enforce our terms and policies.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, your information may be shared in the following limited circumstances:

• Service Providers: We may share your information with carefully selected third-party providers who support the operation of our services, such as payment processors, shipping partners, and website or email service providers. These parties are required to handle your information securely and only for the purposes specified by us. 
• Legal Requirements: We may disclose your information where required by applicable law, regulation, or legal process, or where such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of others. 
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate safeguards.

4. WHAT ARE YOUR RIGHTS

You have certain choices regarding your personal information, including:

• Access the personal data we hold about you 
• Request correction or deletion of your data 
• Object to or restrict processing 
• Withdraw consent at any time 

To exercise your rights, please contact us at: info@olexandragalerie.com

5. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

6. COOKIES

Our website may use cookies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer.

7. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. IMAGE & CONTENT RIGHTS

All images and materials presented on this website are used with permission or under applicable rights agreements. For rights-related inquiries, please contact us directly. 

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. CONTACT

If you have any questions about this Privacy Policy or your personal data, please contact:
info@olexandragalerie.com

Terms of Service

Terms of Service

By accessing and using the Olexandra Galerie website, you agree to the following Terms of Service. Please read them carefully before using this website or placing an order.

General

This website is operated by Olexandra Galerie. Throughout the site, the terms “we,” “us,” and “our” refer to Olexandra Galerie. All content on this website, including but not limited to text, images, graphics, logos, artworks, interviews, and website design, is the intellectual property of Olexandra Galerie or its respective licensors and may not be copied, reproduced, distributed, or used without prior written permission. We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

Products & Availability

All works, objects, and editions displayed on the website are subject to availability. We make every effort to accurately display colours, materials, dimensions, and details of artworks and collectible objects. However, slight variations may occur due to screen settings, photography, handcrafted production methods, or material characteristics.

We reserve the right to: limit quantities, refuse or cancel orders, correct errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. In the event that an item becomes unavailable after purchase, we will contact the customer directly and issue a full refund where applicable.

Condition of Objects

Many of the works and objects offered by Olexandra Galerie are antique, vintage, or pre-owned pieces and may therefore show signs of age, use, wear, restoration, or minor imperfections consistent with their history. Buyers are encouraged to review all images carefully and to contact us prior to purchase if they require additional photographs, condition reports, or further information.

By placing an order, the buyer acknowledges that age-related wear and minor imperfections may be present and form part of the character and authenticity of the object.

Pricing & Payment

All prices are listed in EUR (€) unless stated otherwise. Prices are subject to change without notice. Payment must be completed in full before any order is processed, prepared, or shipped. We reserve the right to refuse transactions that appear fraudulent, unauthorised, or in violation of these Terms.

Shipping & Delivery

We currently ship within the European Union, the United Kingdom, and the United States. For shipping requests outside these regions, customers must contact us prior to placing an order. Shipping times are estimates only and are not guaranteed. Olexandra Galerie is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, strikes, or other circumstances beyond our control.

Customers are responsible for any applicable import duties, taxes, customs fees, or local charges imposed
by the destination country. Certain high-value works may require custom shipping arrangements and are offered with “Shipping on Request” only.

Customer-Arranged Shipping

Customers may choose to arrange their own courier or collection service where available. Once an item has been collected by a customer-arranged courier, transporter, or representative, responsibility and liability for the shipment transfer to the buyer.

Returns & Cancellations

Please refer to our Shipping & Returns Policy for detailed information regarding returns,
cancellations, damaged shipments, and eligibility requirements.

Intellectual Property

All intellectual property rights relating to the website and its content remain the property of Olexandra Galerie or the relevant rights holders. Nothing contained on this website shall be interpreted as granting any licence or right to use any content without prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Olexandra Galerie shall not be liable for any indirect, incidental, consequential, or special damages arising from: the use of this website, the inability to access the website, the purchase or use of products, delays or interruptions in service, inaccuracies
or omissions in website content.

Privacy

Any personal information submitted through this website is handled in accordance with our Privacy Policy.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of The Netherlands. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Dutch courts.

Contact

For any questions regarding these Terms of Service, please contact:

info@olexandragalerie.com